Petco

Visited Petco last Monday to grab some supplies for my furry friend, and the experience was top-notch. The store was well-organized, making finding precisely what I needed easy. The knowledgeable staff provided excellent recommendations for my dog's specific needs. It's reassuring to have a store nearby that caters so well to our pets. Will definitely be returning for future purchases!

We bring our dogs to be groomed and pick up all our other doggie items here regularly. Amanda in the grooming area treats our pups like family and they love her bunches. Stephanie always helps check us out and is one of the friendliest team members I’ve ever met. Everyone there is really nice and they make a big corporate store feel like a small home town shop.

I'd heard nothing but GREAT things about Petco and their grooming. We live in Kyle, TX and the store here is over two weeks out so we took our 1 y/o Sheepadoodle to this location for the first time. His hair was bout 1.5" long and we did ask to have him shaved short. The appointment was for 12:15PM and I called at 11:00AM and asked if I could please drop him off at 12:30PM since I was stuck in a meeting. The girl who I spoke with told me she was the one cutting his hair and if I wasn't there by 12:15PM she would need me to cancel or reschedule because she wouldn't have enough time to finish him. I said that was ok then and I'd be there on time. We were quoted $87.00 for the bath and haircut. I arrived at 12:10PM and was told that the girl cutting our dogs hair was busy and would be out in a few minutes. 12:30PM she came out and said she was ready. She felt him and said he had matting under his ears, so we had to have the Holiday Package because it covered any matting. She stated the new quote would be $115 plus tax. I thanked her and gave her $20.00 cash as an advance tip. Four hours later we were told that he was ready, so we went to get him, but the bill was $158.00. We asked why and they said the quote from earlier was wrong. After we paid, they then said "Oh! We are very sorry but we forgot to charge you the $30.00 for the matting under his ears." Granted, we complained but nothing much could be done. In the end we paid a total of $208.00 for the services. To add insult to injury the lady said that our dog was great, but wasn't used to clippers on his feet so she recommended we bring him back for 'touch up's" every three weeks for the next four months. YEAH RIGHT! Needless to say, not at all the experience we had expected.

I only go to this location (great hills trail) I like the quality of the groom and the transparency of the groomers. They are all very kind and have the best customer service. They always have availability too! Everyone at this location is super friendly and helpful and I like coming to this store, I literally pass 2 other locations on the way. Highly recommend

I had a very bad experience with them. After being with Petco since 15 (!) years. They just canceled my dog’s appointment 1.5 hours prior to. When I called and talked to them, they said: “Amanda is no longer with us. He’s aggressive.” I asked why nobody else could try it and they said: “Safety of the groomers is priority.” I totally agree with safety being important. I have to mention: Hansi is a labradoodle and has been with other groomers within the company, too. I admit: he’s not the easiest dog to groom, but he is not aggressive. When I talked to the supervisor, she was laughing and treated me like I wasn’t understanding. I explained to her that Hansi had been seen by different groomers within the company, but she kept saying he’s aggressive. I told her: “But Amanda would see him? Seems like a groomer problem, not a Hansi problem.” Even after telling her that we have been with them 15 years, she said nobody else will give it a try and flagged the account. PS: Hansi’s appointment was actually scheduled with Brooke and not Amanda, fwiw.